Privacy Policy

Website: BicolTravelGuides.com
Operator: Bicol Travel Guides (“we,” “our,” “us”)

1. Information We Collect

We collect the following information when you submit a form, list your business, or purchase a package:

  • Business name
  • Owner name / contact person
  • Address / location
  • Contact number & email
  • Social media links
  • Business description
  • Photos, videos, and logo
  • Payment information (processed by third-party providers like GCash, Maya, PayPal—we do not store card details)
  • Analytics data (page visits, clicks, device type)

2. How We Use Your Information

We use your information to:

  • Publish your business on our directory
  • Create your landing page or website
  • Display your content on our homepage, blogs, or social media
  • Process payments
  • Communicate updates and support
  • Improve our website and services
  • Feature businesses in promotional content (if included in your package)

3. Sharing of Information

We do not sell your information.

We may share your data only with:

  • Website tools (WordPress, Forminator)
  • Payment processors (GCash, Maya, PayPal, Stripe)
  • Analytics tools (Google Analytics, Facebook Pixel—if used)
  • Third-party service providers needed to operate our service

All third parties follow their own privacy policies.

4. Content You Submit

When you send us your:

  • logo
  • photos
  • videos
  • business description

You allow Bicol Travel Guides to:

  • publish them on our website
  • include them in blogs, listicles, and directories
  • use them in promotional content connected to your package

You may request removal anytime.

5. Data Retention

We keep your information:

  • as long as your listing or service is active
  • up to 12 months after cancellation unless removal is requested

You may also request full deletion anytime.

6. Your Rights

You may request:

  • Access to your data
  • Correction/update
  • Removal/deletion
  • Pause or limit processing

Email us at: hello@bicoltravelguides.com

7. Security

We use secure hosting, SSL encryption, and access controls to protect your information.
However, no online transmission is 100% secure, so we cannot guarantee absolute protection.

8. Changes to This Policy

We may update this Privacy Policy anytime. Updates will be posted on this page with a revised date.

TERMS AND CONDITIONS

Please read these Terms & Conditions carefully before using BicolTravelGuides.com or availing any of our services.

By using our website or purchasing a package, you agree to these terms.

1. Services Provided

Bicol Travel Guides provides:

  • Business Directory Listing
  • Landing Page Creation
  • Ads & Promotion Services
  • Blog features and social media promotional posts
  • Optional add-ons (logo design, social media setup, etc.)

Service descriptions are posted on our website.

2. Client Responsibilities

By availing our services, you agree to:

  • Provide accurate and updated business information
  • Submit only photos, videos, and logos that you own or are authorized to use
  • Review and approve your landing page before publication
  • Inform us if information needs to be updated, corrected, or removed
  • Ensure contact details (email/phone) are correct for communication

3. Consent to Publish

You grant Bicol Travel Guides the right to:

  • Publish your business information, description, images, logo, and media
  • Display your business on our website, directory, and social media
  • Feature your business in blog content and listicles (if included in your package)
  • Use your content for promotions related to our directory and platform

We do not own your materials — we only use them as part of the service.

4. Payments & Refunds

  • Payments must be made before services begin.
  • All fees are non-refundable, except in cases of service failure on our part.
  • Renewal fees apply annually for directory listing and landing page hosting.
  • If payment fails or renewal is not completed, your listing or page may be removed.

5. Turnaround Time

Typical delivery timeline:

  • Directory listing: 2–5 business days
  • Landing page: 7–10 business days after receiving complete information
  • Ads & Promotions: timeline depends on package (1 week / 2 weeks)

Delays may occur if required materials are incomplete or late.

6. Client Content Rights & Removal

You may request:

  • Updates
  • Content changes
  • Temporary pause
  • Full removal

We will process removals within 3–5 business days.

7. Limitation of Liability

We are not responsible for:

  • Loss of sales
  • Booking cancellations
  • Downtime due to hosting provider issues
  • External changes on Facebook, TikTok, or Google
  • Business disputes with customers

Our responsibility is limited to publishing your content as agreed.

8. Termination

We reserve the right to remove listings or content if:

  • Content violates policies or laws
  • Payment is not received
  • Business submits false or harmful information
  • Misuse or abuse of the platform occurs

9. Changes to Terms

We may update these Terms & Conditions anytime.
Continued use of our services means you accept the updated terms.

10. Contact

For concerns or requests:

📩 hello@bicoltravelguides.com
🌐 BicolTravelGuides.com